Terms, Conditions & Policies

Order Placement

Whilst all efforts are made to ensure accuracy of description, specifications and pricing there may be occasions where errors may arise. On the event of this happening, Set Produce (Fruit-4u) may decline your order. In the event of an error we will contact you personally with an explanation and offer an alternative. The information displayed is considered as an invitation to treat not as a confirmed offer for sale. The contract is confirmed upon receipt of goods.

Delivery and Returns

Deliveries are made Monday to Friday before 16.00. Saturday deliveries are available but at a premium cost of £20.00 to mainland UK only – No overseas deliveries are available.

Deliveries are not made on Sundays.

On delivery of the parcel, if there is no one to accept the goods are the address, it will either left in a safe place and a card left to that effect, or deliver to a neighbour – carded also. 

Orders must be placed by 1.00pm to ensure next day delivery. Friday orders will be delivered on the following Monday.

Set Produce /Fruit-4u cannot be held responsible if the courier delivers late due to adverse weather conditions.

Set Produce/Fruit-4u returns policy is easy and as hassle free as possible for you the customer. In the first instance contact should be made with the office – either by telephone of email to register complaint.  Each concern is dealt with on an individual basis. Refunds and reimbursements are at Set Produce /Fruit-4u discretion.

Please note the minimum order value is £19.95.

Exchange

On receipt of product(s), if you are not completely satisfied you may return the items to us, within seven days of exchange or refund. Returns will take approximately 5 working days for the process once the goods have arrived. Items must be in original packaging, in all original boxes, packaging materials, and all accessories and documents provided by us.

Packaging should contain original labels.

Returned items are at the expense of customer and we are unable to refund your postal fees.

Any product returned found not to be defective can be refunded within the time stated above and will be subject to a 15% restocking fee to cover our administration costs. Goods should be untampered with by the customer will not be replaced but returned at the customers expense.

If you are returning items for exchange please be aware that a second charge may apply.

Incorrect/Damaged Goods

Every effort is made to ensure your goods arrive in pristine condition and the item you requied. If you do not receive the incorrect product, please contact us all of our contact details are on our website. In the unlikely event that the product arrives damaged or faulty, please contact us immediately on 0161 495 4769, this will be given special priority and you can expect to receive the correct item within 24-48 hours. 

Delivery service

We try to make the delivery process as simple as possible and are able to send your order either to a residential address or to a place of work.

Delivery times are calculated in working days Monday to Friday and Saturdays. If you order after 2.30 pm the next working day will be considered the first working day for delivery. In case of bank holidays and over the Christmas period, please allow an extra two working days.

We aim to deliver next working day from receiving your order, although due to high order volumes certainly in peak periods (such as Christmas) please allow 2 days before contacting us. We will attempt to email you if we become aware of an unexpected delay.

All orders are sent out APC overnight express couriers and you may track your order on their website with the consignment number and postcode for your delivery (this will be emailed directly to the email address te order was placed from). If the recipient is not at home we will attempt to leave the gift with a neighbour or alternatively leave the goods safe at the property if the courier driver thinks it is safe to do so. A card will be left with delivery information.

On occasions when our courier driver is unable to leave the goods safe at the property or with a neighbour they will card the customer with instructions for to arrange delivery at a convenient time for them.

In the event of faulty or damaged goods being delivered we may ask you to provide photographic evidence, this to enable us to ascertain what has went wrong and to allow us to maintain our excellent customer services.

Export restrictions

At present Set Produce/Fruit-4u despatch goods within the UK & Northern Ireland.

Privacy Notice

This policy covers all users who register to use our website. It is not necessary to purchase anything in order to gain access to the searching facilities of the site.

Security

We have taken the appropriate measures to ensure that your personal information is not unlawfully processed. Set Produce/Fruit4u  uses industry standard practices to safeguard the confidentiality of your personal identifiable information, including ‘firewalls’ and secure socket layers.

During the payment process, we ask for personal information that both identifies you and enables us to communicate with you.

We will use the information you provide only for the following purposes.

To send you newsletters and details of offers and promotions in which we believe you will be interested.

To improve the content design and layout of our website.

To understand the interest and buying behaviour of our registered users

To perform other such general marketing and promotional focused on our products and activities.

We will never give your information to any third party organizations.

Conditions Of Use

Set Produce/Fruit-4u and its affiliates provide their services to you subject to the following conditions. If you visit our website (www.fruit-4u.com) you accept these conditions. Please read them carefully, Set Produce/Fruit-4u controls and operates this site from its offices in Cheshire, UK. The laws of England and Wales govern claims relating to including the use of, this site and materials contained.

If you choose to access from another country you do so on your own initiate and are responsible for compliance with applicable local lands.

Copyrights

All content included on our website such as text, graphics, logos, button icons, images, audio clips, digital downloads and software are all owned by Set Produce/Fruit-4u and are protected by international copyright laws.

License and Site Access

Set Produce/Fruit-4u grants you a limited license to access and make personal use of this site. This license does not include any resales of commercial use of this site or its contents, any collection and use of any products, any collection and use of any product listings, descriptions, or prices, any derivative use of this site or its contents, any downloading or copying of account information. For the benefit of another merchant or any use of data mining, robots or similar data gathering and extraction tools.

This site may not be reproduced duplicated copied sold – resold or otherwise exploited for any commercial exploited without written consent of Set Produce/Fruit-4u.

Product Descriptions

Set Produce/Fruit-4u and its affiliates attempt to be as accurate as possible, however we do not warrant that product descriptions or other content is accurate complete reliable, or error free.

From time to time there may be information on Set Produce/Fruit-4u that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing and availability.

Set Produce/Fruit-4u reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice, (Including after you have submitted your order).  We apologies for any inconvenience this may cause you.

Prices

Prices and availability of items are subject to change without notice the prices advertised on this site are for orders placed.

Please review our other policies posted on this site. These policies also govern your visit to Set Produce/Fruit-4u.